Customer Service

Call Us 507-386-0207 Fax Us 507-386-0517 Email Us

In Store Pick Up: ozcostumes.com 1415 1st Ave Mankato, MN 56001 **Call us to place your pick up order Office Hours Monday - Friday 8:00 AM - 5:00 PM CST **Extended hours during October

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Frequently Asked Questions (FAQ’s)
How do I return my order?
Can I exchange the item(s) I ordered?
If I place my order today, when will I receive it?
How do I determine if a costume is the correct size?
If an item is out of stock, when will it be back in stock?
How do I check the status of my order?
Do you ship Internationally?
I got a credit card or address error message. What do I do?

Don’t see your question here? View our full list of Frequently Asked Questions (FAQ’s)

Please note:
Costume styles (colors and fabrics) are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise however, the Manufacturers do not always notify us of these variations. We do reflect any changes in the website descriptions and images as soon as we become aware of them. We apologize for any inconvenience this may cause. Thank you for your understanding.